Shipping & Returns

Shipping across India

• Free shipping on every order, with no minimum spend.
• We ship to all states in India. Available options are shown at checkout.

Dispatch & delivery times

• Orders are packed with care and dispatched within 1–2 working days, excluding holidays.
• Standard delivery within India is estimated to take 2–7 business days after dispatch.

Once your order ships, we’ll email you tracking details. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather or other events.

Returns & exchanges

• You can request a return within 7 days after the last item in your order is delivered.
• Items should be unused, in the condition you received them, with tags and original packaging. For hygiene reasons, used lick mats, feeders, bowls and dental products can’t be returned unless they arrive damaged or defective.
• Return shipping is free, and we’ll provide a return label once your return is approved. Items sent back without a return request can’t be accepted.

Damaged, defective or wrong item

Please inspect your order when it arrives and contact us as soon as possible if anything is damaged, defective or incorrect.

Refunds

• We’ll let you know once your return is received and inspected, and whether your refund is approved.
• Approved refunds go to your original payment method. Your bank or payment provider may need extra time to post it.

Order cancellations

You can request a cancellation, or removal of items, until your order is shipped.