Frequently Asked Questions

We deliver to all states in India, and shipping is free on every order. Available options are shown at checkout.

Orders are dispatched within 1–2 working days. Standard delivery within India is estimated to take 2–7 business days after dispatch. Delivery times are estimates and can be affected by carrier delays, weather or other events.

As soon as your order ships, we’ll email you a tracking link. You can also see your order status in your account.

All available payment methods are shown at checkout. Your payment details are always processed securely.

Yes. You can request a return within 7 days after the last item in your order is delivered. Items should be unused, in the condition you received them, with tags and original packaging. For hygiene reasons, used lick mats, feeders, bowls and dental products can’t be returned unless they arrive damaged or defective. Return shipping is free, and we’ll provide a return label.

Log in to your account or email connect@pawandplay.in with your order number. Once your return is approved, we’ll send your free return label and instructions.

We’re sorry! Please inspect your order when it arrives and contact us as soon as possible with a photo, and we’ll make it right.

Enrichment gives dogs an outlet for natural behaviours like sniffing, foraging, licking and exploring. It keeps their minds busy, helps them relax and can reduce boredom-related behaviour.

A lick mat or snuffle mat is a lovely first step for most dogs. Puzzle feeders suit dogs who enjoy a bigger challenge.

Each product page lists its materials and safety guidance. Always supervise your dog during play and remove any item that becomes damaged.

Care instructions are listed on every product page. Most silicone items can be washed in warm soapy water or on the top rack of the dishwasher.